Terms of service
The agreement that governs use of Nazexa products.
Last updated 1 July 2026. These terms govern your use of Nazexa products and services.
- Effective
- 1 July 2026
- Governing law
- Netherlands
- Entity
- Nazexa B.V.
Terms of service
1. Your account
You are responsible for the security of your credentials, the actions of users you invite, and the lawfulness of the content you store. You must be authorised to bind the organisation you register on behalf of.
2. Acceptable use
No unlawful content, no attempts to breach isolation between tenants, no cryptocurrency mining, no sending unsolicited bulk email, and no use that materially degrades service for others. We give notice before enforcement unless the abuse is active and severe.
3. Service levels
Team receives a 99.9% monthly availability target; Enterprise receives a contractual 99.99% SLA with service credits of 10% to 50% of monthly fees depending on the shortfall. Credits are claimed within 30 days of the incident.
4. Fees and payment
Usage is billed monthly in arrears. Invoices are due within 14 days for card billing and 30 days for invoiced accounts. Disputed amounts must be raised within 30 days; undisputed amounts remain payable.
5. Intellectual property
You own your content and any code you deploy. We own the platform. You grant us only the licence needed to operate and secure the service on your behalf.
6. Termination
Either party may terminate a monthly plan at any time, effective at the end of the billing period. On termination you have 30 days to export your data at no charge before deletion.
7. Liability
Liability is capped at fees paid in the twelve months preceding the claim, except for breaches of confidentiality, data protection obligations or wilful misconduct. Neither party is liable for indirect or consequential loss.
8. Changes
We may update these terms with 30 days notice. Material changes to Enterprise agreements require written agreement from both parties.
Need a custom agreement?
Enterprise contracts, DPAs, BAAs and security addenda are handled by our legal team within five business days.